How do I know my reservation is confirmed?
After a successful booking, the website displays your confirmed reservation number. Save the confirmation. If the result is unclear, contact reception before booking again. Payment is on arrival.
Before you arrive
Check-in, payment and Hostel O2 house rules
A clear guide to booking, arrival times, payment and the house rules worth knowing before you travel.
Check dates
At a glance
Check-in is from 14:00 and check-out is by 12:00; reception is open 24/7. Pay on arrival, with no deposit. Successful online booking displays your confirmed reservation number.
Essential check-in information
The important details to know before confirming your booking.
- Check-in is after 14:00; the front desk is open 24/7.
- Check-out is by 12:00.
- No deposit is required; payment is made on arrival.
- We accommodate guests under 60 years old.
- Guests under 18 may stay only with a parent or legal guardian.
- Smoking and alcohol are prohibited throughout Hostel O2.
- The shared kitchen has microwaves and refrigerators, but no stovetops.
More useful answers
Which documents do I need at check-in?
Foreign guests need a passport. Residents of Kazakhstan may present any identity document.
Can I arrive at night or before 14:00?
Reception is open 24/7. Standard check-in starts at 14:00; early check-in must be agreed with reception and depends on availability. Let the hostel know if you will arrive at night.
How do I change or cancel a direct website booking?
Call Hostel O2 on +7 707 699 62 82. Give your reservation number and stay dates to arrange a change or cancellation with reception.
Can I leave luggage before check-in and after check-out?
Yes. Guests may leave luggage at the hostel free of charge before check-in and after check-out. Please ask reception.
How much is laundry and what is included?
The service costs KZT 500, including detergent and use of the washing machine and tumble dryer. Ask reception to use the service.
Are there age conditions?
Online booking is designed for adults aged 18–59. Under-18s may stay only with a parent or legal guardian; agree the room category with reception. Guests aged 60 or over should also contact the hostel first.
Information from Hostel O2 · Updated:
Hostel O2 · Almaty
Your place in Almaty, without the friction
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